Deliverability

What are role-based emails?
Role-based email addresses (like admin@, help@, sales@) are addresses that are not associated with a particular person, but rather with a company, departm...
Fri, 31 May, 2013 at 1:50 AM
What is a bounce?
A bounce occurs when a campaign is not delivered to a recipient. A “soft” bounce is a temporary error that does not result in the removal of the recipien...
Sun, 21 Apr, 2013 at 12:42 PM
What is a feedback loop?
A feedback loop is a data feed set up by Internet service providers (ISP) which forwards complaints originating from their users back to the sender of the...
Fri, 31 May, 2013 at 1:51 AM
What is a spam trap?
Spam traps are email addresses that may or may not exist and are used to judge your sender reputation. The term “trap” refers to how these types of ...
Fri, 31 May, 2013 at 1:51 AM
What is sender reputation?
As a sender, you’ll gradually acquire a reputation as you send messages over time. The combination of content, how often recipients flag your emails as ju...
Fri, 31 May, 2013 at 1:52 AM
What is the difference between opt-in and double opt-in?
The best contact list is one filled with recipients who’ve explicitly requested that you send them something, but there are many kinds of mailing lists us...
Fri, 31 May, 2013 at 1:53 AM
Why do I need an unsubscribe link?
In order to meet the requirements of anti-spam legislation, you must include an unsubscribe link as part of your email content. If an unsubscribe link i...
Fri, 31 May, 2013 at 1:54 AM
Why do I need to add my physical/street address to my campaign?
In order to meet the requirements of anti-spam legislation, you must include a physical/street address as part of your email content. This address is used...
Fri, 31 May, 2013 at 1:54 AM
Why is it taking so long for my campaign to be delivered?
Many factors influence how long it takes for a campaign to be delivered, including list size, server speed and others. Progress indicators are available f...
Fri, 31 May, 2013 at 1:55 AM